What do I do if I suspect a non-conformance?

If you think a product or material may be non-conforming you can contact the relevant authorities by visiting the Jurisdictional contacts page and select your state or territory. This will redirect you to the relevant regulator for your jurisdiction.

Alternatively, you can use the NCBP query/ Suspected NCBP formto submit an enquiry or report about a product or material which will be forwarded to the relevant regulator for your jurisdiction.

Further information can be accessed from your state or territories Consumer Protection Agency.

• Access Canberra
• Consumer Affairs Victoria 
• Consumer and Business Services SA
• NSW Fair Trading
• NT Consumer Affairs
• Office of Fair Trading Queensland 
• Tasmanian Consumer Affairs and Fair Trading
• WA Department of Commerce